Thankfully, the California-based CX startup $ 12 million A series of funding to expand AI-Driven’s customer service platform.
The financing round was led by Alpha Edison and with the participation of other investors, such as Greycroft, Omega, Bonfire, Ten-One-Ten and Miramar. Robey Miller, a partner at Alpha Edison, said about the company’s participation in the round:
“We were grateful because it was the only customer service software, and we know from our experience that it will always be a winner. What attracted us the most was the focus on getting traction and customer service from a cost center in a short time.”
Since its inception in 2018, the startup has grown 400% year-over-year as demand for its platform has grown. The AI developed by the launcher can address, assist, translate, and fix a wide range of customer issues through written customer support channels, email, chat, social media, apps, and SMS.
To date, industry leaders in the customer experience have trusted the platform, including MeUndies, Morphe, FabFitFun, Bombas and Crate & Barrel. The new capital will help the startup to invest in expanding and developing its service offering, from building basic problems to building personal and complex relationships. Ted Mico, CEO of Thankful AI, said:
“We are so grateful to our investors and are pleased to share our role in providing access to exceptional services to all customers by providing technology to all businesses. This funding will help us continue to become an effective customer service sales and marketing channel.”
Customer experience It is one of the most key elements in attracting and retaining users today, and companies are becoming aware of why understanding their customers is critical. The launch of CX offers advanced technology to facilitate this, enabling companies to improve conversion and retention rates while providing a better experience.