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Everything You Need to Know


Recently e-commerce players in India ended their shopping happy seasons. It rained heavily on products from other categories, and so consumers did not allow this opportunity out of their hands. However, during these large sales, some incidents were reported from the customer find faulty or faulty products than what they ordered.

In one such case, the man ordered the iPhone 12, which had the best discount on sale, but not the phone, he found a plastic bar in the phone case. In another similar incident, one customer received powdered mildew instead of a washing machine.

Only these two incidents were reported and covered in the news, but several other incidents occurred throughout the year. People receive dishonest items, whether they break or defective items in the delivery boxes. And what can one do?

Also, read | How to Save Yourself from Shopping for Products on Flipkart and Amazon

In this article, I am going to tell you one trick that will help you resist those events. Did you know that Amazon and Flipkart are offering an “Open Box delivery” option? Well, otherwise, you’re in the right place. Let us know all the details about this program.

Amazon and Flipkart Open Delivery Box

Because of the above events and to protect valuables, Amazon and Flipkart have started opening delivery services. I will describe each of the services individually as well as what you can do to use them now and what are the pros and cons.

Amazon Open-Box Tour

In Amazon’s ‘open box inspection’, the contact customer opens the box at the time of delivery, and you can check the contents of your order. You can then confirm that the item is correct and the product is free of damage to be delivered before you accept the delivery.

Q. What is the function of the Amazon open box tour?

A. At the time of delivery, open the Amazon partner the package in front of you and place you are responsible for checking the product of the order is correct, free of damage, and complete with all accessories. However, it does not include a working check of the product.

Q. Who could have made the tour box office available on Amazon?

A. Amazon offers the “Open box inspection” service by not being based on the basis of certain eligibility conditions including pre-payment and scheduled order delivery. In addition, products eligible for this service are dishwashers, microwave ovens, refrigerators, TVs, and washing machines. Also, the service is now available with only a few PIN code options in India.

Q. What happens after the open box inspection?

A. After the inspection, and you do not receive an issue with the product, you will receive an OTP from Amazon. It will be ordered by the equipment director 6 digit number to confirm the opening of state space boxes. Once you share the OTP, your delivery will be confirmed.

Note: You should share the number if you know the product is right and wrong — free of charge. Amasone returns will not be accepted for order damage if the inspection box opening has been completed and delivery successfully.

Q. What happens after the inspection you found a problem with the product?

A. If you find that the product is damaged or not the same as you ordered or its parts / accessories are missing, refuse delivery. Also, DO NOT share the 6-digit code and support partner. The product will be returned with shipping partners and your quantity will be refunded.

F. Can you get a replacement instead of returning for faulty / damaged product?

A. No, a replacement cannot be found for the product. If it is damaged, missing items, or deviates from what was ordered, you will receive a full refund. After that, you can place a new command.

Q. What happens when someone finds a problem with the product after it has been delivered or installed?

A. If the product is found to be defective after successfully opening the acceptance box, Amazon will not accept its return. And, please make sure to thoroughly inspect the product for damages before accepting delivery. However, you can raise a complaint immediately in such cases.

For more details, you can read our story on how to Get a refund if you receive fake items from Amazon.

Q. How do you test the availability of a qualified inspection box in your area?

A. If the service is available in your area, you will see the ‘open check box’ qualifying message on the product page. Also, you will see the “Include RECEIVE FUNDS Open Box Visits during delivery” message as you select the delivery slot.

Q. Do you need to pay for opening service inspection boxes?

A. No, open inspected boxes are available for free delivery and all eligible orders.

Flipkart Open Delivery Box

Flipkart’s Open Box delivery is also the same as their appraiser opening the box in front of you at the time of delivery. You should note that exterior and packaging seals are opened before delivery so that you receive what you ordered.

Q. How do you get it if the Flipkart open box delivery service is available in your area?

A. If your order and delivery are eligible for Flipkart’s Open Box delivery, you’ll find an option for matching on the order summary page. You can then select the “Open Box delivery” option when placing an order.

Q. What happens if the product is missing / damaged during packaging opening?

A. If you find the product of that product is missing, damaged, or different from what you ordered, you can ask the distribution agent to return it immediately. If your order was COD and you have already paid, you will receive a prompt refund from the deliverer. In the case of a pre -paid order, you will receive a refund given to your savings source.

Q. What happens if the product is damaged after finishing?

A. If you accepted the unlocking of the distribution box and after that, you find that the device is not working properly after switching on, you can contact Flipkart for a replacement / return as the product is returned rules.

Q. Is Flipkart Open Box delivery available to all parts of India?

A. Flipkart’s ‘Open Box delivery’ is now available for PIN code options in some cities including Bhopal, Bhubaneshwar, and Chandigarh.

Q. Does Flipkart satisfy the service for Open Box delivery (OBD)?

A. No, you don’t have to pay for any extra as OBD is a free service.

And all this about Amazon and Flipkart’s “Open Box delivery Service” can save you from the hassles mentioned above. For more information on these services, you can reach out to these companies ’customer care.

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