GADGETS

Canon was sued for canceling the scanner when printers ran out of ink: gadgets


While using his Pixma MG6320 printer from Canon, the plaintiff was shocked to learn that the “all-in-one” device would refuse to quickly read or fax documents if the printer ran out of ink.

Since ink is not required to perform tests or faxes, the argument is that the appearance of the printer should continue to live on even if there is no ink in the machine.

“Plaintiff Leacraft would not have bought the machine or would not have paid so much for it if he had known he had to store ink in the machine in order to examine papers,” the complaint reads for the class complaint.

Since 2016, other customers have contacted Canon about this same problem [1, 2] and the support agents were told that bookcards should be affixed and have inks to use the shape of the printer, as shown by the agent’s response below.



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