TECHNOLOGY

How to fix e-mail … by science!


Nobody likes E-mail. that it broken A piece of the modern world We haven’t given up yet Although now too Having to listen to the sounds of Slack And the difference. But a couple of researchers have discovered one simple technique to reduce the dread of the inbox: return the email to it asynchronous the roots.

Most of us think we need to answer the email right away, and Half of us respond within an hour. This means that many of us respond to messages during our off hours or when we’re in the middle of work at actual work. This is a problem, because we all get way too many emails, and we spend more than a a quarter of our work time on these messages.

After running a series of eight different studies, Laura M. Georg, from London Business School and Vanessa Bones from Cornell University may have the answer: stop dealing with email slack.

Email is a valuable tool because it is flexible, allows extensive collaboration even with people outside your company, and is asynchronous, meaning that the recipient and sender do not need to be online or work at the same time. “We turned the advantages into disadvantages,” Giurge says. “It’s something that should be used as an asynchronous communication, and in a way we’re starting to use it as a communication ‘all the time’.”

Instant messaging tools, such as Slack, may require instant acknowledgment – even if it’s just a GIF or a cool emoji – as they are generally used as ways to collaborate at the same time. But it’s time to reconsider email like old paper mail: when you receive a broadband bill from your ISP, do not write a letter to confirm receipt and indicate your intention to pay; You only pay it when you have a moment.

This only works if we all agree, of course, and the bosses train their employees to jump for attention when a new message hits their inbox. “Email was supposed to make our lives easier by allowing us to work from anywhere, at any time,” Bohns says. “Instead, we end up working all over the place, all the time…because of the pressure we feel to respond quickly when we hear that noise in our email.”

Anyone with an email account is both a sender and a recipient, so understanding other people’s perspective should be easy, but we often forget. “In that moment of sending, we are so focused on our own perspective that we fail to remember what it looks like from the receiver’s perspective,” Bones says.

The sender might not even want a quick response — not least if it means they have work to do — but when that message hits your inbox, it suddenly appears on your to-do list. “As a receiver, you are very concerned about the expectations of others, and what they might think if you don’t get back to them right away — that you’re not loyal or you don’t care or you don’t care — that we really care about responding,” Giurge says.



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