For example, it was recently discovered that there was an attempt to change the look of the iPhone 13 through an unauthorized third -party store. Face ID will be disconnected, but because of the cost of formal repairs, some buyers may not want to pay that kind of money.
That is, Apple seems to have listened to their customers as they officially launched a new program called Self Service Repair. This will come in the form of an online specialty store that will give users access to over 200 real -time parts and tools that will help them repair their products. own machine.
It will start with the iPhone 12 and iPhone 13 models, but is also expected to expand to other devices such as Apple’s Mac computers in the future. According to Apple COO Jeff Williams, “Creating better access to real -time Apple components gives our customers more options when an overhaul is needed. In the past three years, Apple has almost doubled the number of service points. and access to genuine Apple features, tools, and training, and so we’ve provided an option for those who want to complete their own repairs.
In saying that, Apple offers a word of caution, saying, “Self Service Repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For most customers, visiting a professional staff and certified technicians who are using genuine Apple parts is the safest and most reliable way to repair them. ”